INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, you will receive the exact item pictured. We take great care to ensure our product photography accurately reflects what you will receive.
Color Accuracy: Slight color variances can happen depending on your display screen or lighting setup.
Packaging: Outer packaging or bottle designs may occasionally undergo minor design updates by the manufacturer, but the product inside remains identical.
Natural Materials: If buying natural or handcrafted products, slight differences in texture, grain, or shade are normal and make each piece unique.
Where can I view my sales receipt?
You can easily access and download your sales receipt in two places:
Email Confirmation: A copy of your order receipt/invoice was automatically sent to the email address used at checkout immediately after purchase.
Account Dashboard: Log in to your account, go to My Account > Order History, select your order, and click Download Invoice / Print Receipt.
How can I return an item?
‘Return’ means an action of giving back the product ordered at The MG Shop portal by the consumer. The following situations may arise which may cause the action of return of product:
- For Refund intimation, please visit www.themgshop.com or alternatively call us at +91-9033994229 (Open 8 AM – 8 PM from Monday – Saturday and 8 AM – 5 PM on Sunday).
- To schedule a return-replace, please drop us a mail to themgshop@gmail.com with following details: Order ID: Tracking ID: Order Receiving date: Order Address with Pin-code: Replacement Reason: Image of the product & Label
- The MG Shop customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
- Once the claim is verified as genuine and reasonable, The MG Shop will initiate the refund Process.
- The customer will be required to pack the product(s) in original manufacturer’s packaging and ship to company address.
- Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).
Will you restock items indicated as “out of stock?”
Yes, most of our popular items are regularly restocked!
Get Notified: If an item is out of stock, go to the product page and click "Notify Me When Available" to enter your email address. You will receive an instant notification as soon as it's back in stock.
Limited Edition Items: Certain seasonal products, special batches, or limited promotions may not be restocked once sold out.
Need an Estimated Date? Feel free to reach out to our support team with the product name or SKU, and we can check the upcoming shipment schedule for you!
When my order will be shipped?
Orders are typically processed and shipped within 2–3 business days (excluding weekends and official holidays).
Track Your Order: Once your order leaves our warehouse, you will receive an automated shipping confirmation email containing your tracking number and carrier details.
Estimated Delivery: Standard delivery usually takes [e.g., 10–25 business days] after dispatch, depending on your location.
Check Status Online: You can also check your real-time order status anytime by logging into My Account $\rightarrow$ Order History.
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